{"id":906,"date":"2019-03-11T13:05:51","date_gmt":"2019-03-11T12:05:51","guid":{"rendered":"https:\/\/orcharhino.com\/support\/"},"modified":"2025-10-28T15:23:45","modified_gmt":"2025-10-28T14:23:45","slug":"support","status":"publish","type":"page","link":"https:\/\/orcharhino.com\/en\/services\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"906\" class=\"elementor elementor-906 elementor-52\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ba99d9 e-con-full e-flex e-con e-parent\" data-id=\"8ba99d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6166fd0 elementor-widget elementor-widget-template\" data-id=\"6166fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"20808\" class=\"elementor elementor-20808 elementor-17434 elementor-17434\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<!-- dce invisible element bfeb895 --><div data-dce-background-overlay-color=\"#105218\" class=\"elementor-element elementor-element-7d0431f e-flex e-con-boxed e-con e-parent\" data-id=\"7d0431f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;enabled_visibility&quot;:&quot;yes&quot;,&quot;dce_visibility_selected&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-07413e4 e-con-full e-flex e-con e-child\" data-id=\"07413e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<!-- dce invisible element 6be8e62 -->\t\t<div data-dce-title-color=\"#FFFFFF\" class=\"elementor-element elementor-element-37c7ccb elementor-widget elementor-widget-heading\" data-id=\"37c7ccb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;enabled_visibility&quot;:&quot;yes&quot;,&quot;dce_visibility_selected&quot;:&quot;yes&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#FFFFFF\" class=\"elementor-element elementor-element-3e1de8c elementor-widget elementor-widget-text-editor\" data-id=\"3e1de8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tSupport for orcharhino is included in the subscription, available as Standard or Premium. We normally use a ticket system to provide remote help. Depending on the urgency and support level, there is also the option of 24\/7 support.\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a130375 e-con-full e-flex e-con e-child\" data-id=\"a130375\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-background-color=\"#F5FAF7\" class=\"elementor-element elementor-element-5c22678 elementor-widget elementor-widget-button\" data-id=\"5c22678\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;enabled_visibility&quot;:&quot;yes&quot;,&quot;dce_visibility_selected&quot;:&quot;yes&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#more\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<!-- dce invisible element ad7e10a --><!-- dce invisible element fb75ac1 --><!-- dce invisible element 0c52dcb --><!-- dce invisible element ec3a743 --><!-- dce invisible element 461ac14 --><!-- dce invisible element 85d0c05 -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96854b9 e-flex e-con-boxed e-con e-parent\" data-id=\"96854b9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;enabled_visibility&quot;:&quot;yes&quot;,&quot;dce_visibility_selected&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb04bad elementor-widget elementor-widget-wp-widget-bcn_widget\" data-id=\"fb04bad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-bcn_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"breadcrumbs\" vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to orcharhino.\" href=\"https:\/\/orcharhino.com\/en\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">orcharhino<\/span><\/a><meta property=\"position\" content=\"1\"><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3233adf elementor-widget elementor-widget-menu-anchor\" data-id=\"3233adf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"more\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<!-- dce invisible element eeb2cda -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b491925 e-flex e-con-boxed e-con e-parent\" data-id=\"b491925\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4918dc0 e-con-full e-flex e-con e-child\" data-id=\"4918dc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dbb016 elementor-widget elementor-widget-heading\" data-id=\"4dbb016\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Optimal support for your IT environment<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43cf6a8 elementor-widget elementor-widget-heading\" data-id=\"43cf6a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support that adapts to your needs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c63f4c elementor-widget elementor-widget-text-editor\" data-id=\"6c63f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">With our support options, you benefit from fast help, clear processes and reliable solutions &#8211; exactly when you need them. Choose the right support for your success with orcharhino. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81af3b5 e-con-full e-flex e-con e-child\" data-id=\"81af3b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-dce-background-color=\"#FFFFFF\" class=\"elementor-element elementor-element-5918a36 e-con-full e-flex e-con e-child\" data-id=\"5918a36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a64156f elementor-widget elementor-widget-heading\" data-id=\"a64156f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Support Log-in\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b75ec1 elementor-widget elementor-widget-text-editor\" data-id=\"2b75ec1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Do you have a problem or a question about orcharhino? Log in to our ticket system and get quick support <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17736d3 elementor-widget elementor-widget-button\" data-id=\"17736d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/serviceportal.atix.de\/hc\/de\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">To the login<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-color=\"#FFFFFF\" class=\"elementor-element elementor-element-ffc14a1 e-con-full e-flex e-con e-child\" data-id=\"ffc14a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5edab9d elementor-widget elementor-widget-heading\" data-id=\"5edab9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Support SLA\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-344e6e6 elementor-widget elementor-widget-text-editor\" data-id=\"344e6e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Find out how our service level agreements cover your support requirements individually and reliably.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-457e2bb elementor-widget elementor-widget-button\" data-id=\"457e2bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#sla\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-overlay-image-url=\"https:\/\/orcharhino.com\/wp-content\/uploads\/2024\/11\/Watermark.svg\" class=\"elementor-element elementor-element-dd19097 e-flex e-con-boxed e-con e-parent\" data-id=\"dd19097\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9e67d11 e-con-full e-flex e-con e-child\" data-id=\"9e67d11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb26c44 elementor-widget elementor-widget-menu-anchor\" data-id=\"fb26c44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"sla\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b543c5 elementor-widget elementor-widget-heading\" data-id=\"6b543c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Flexible support levels for your requirements<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20b10ba elementor-widget elementor-widget-heading\" data-id=\"20b10ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support Level\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d782ac elementor-widget elementor-widget-text-editor\" data-id=\"2d782ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-teams=\"true\">ATIX support subscriptions include a ticket-based support with SLAs based on the subscription-level. This can be extended by optional services like <a href=\"https:\/\/orcharhino.com\/en\/services\/orcharhino-managed-services\/\">Assistend update support<\/a>, <a href=\"https:\/\/orcharhino.com\/en\/services\/orcharhino-managed-services\/\">Operational support<\/a> up to <a href=\"https:\/\/orcharhino.com\/en\/services\/orcharhino-managed-services\/\">Operational Takeover<\/a> or the <a href=\"https:\/\/orcharhino.com\/en\/services\/orcharhino-technical-account-manager-tam\/\">orcharhino Technical Account Manager (oTAM)<\/a>. With those options you can get support and assistance tailored to your requirements.  <\/span><\/p><p><span data-teams=\"true\"><br>The different levels of support subscriptions are characterized by clear framework conditions and offer flexibility in use. Select the subscription that suits your needs and consult the ATIX support team if you need more detailed consultation to choose the right support level, the scope, the repsonse time and even the typ of support. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbc7507 elementor-widget elementor-widget-jet-table\" data-id=\"fbc7507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-table jet-elements\">\n\t\t<div class=\"jet-table-wrapper jet-table-responsive-tablet jet-table-responsive-mobile\">\n\t\t\t<table class=\"jet-table jet-table--fa5-compat\">\n\t\t\t\t<thead class=\"jet-table__head\"><tr class=\"jet-table__head-row\"><th class=\"jet-table__cell elementor-repeater-item-2235a79 jet-table__head-cell\" scope=\"col\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><\/div><\/div><\/th><th class=\"jet-table__cell elementor-repeater-item-98b44e8 jet-table__head-cell\" scope=\"col\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Standard subscription<\/div><\/div><\/div><\/th><th class=\"jet-table__cell elementor-repeater-item-ef152aa jet-table__head-cell\" scope=\"col\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Premium subscription<\/div><\/div><\/div><\/th><\/tr><\/thead>\n\t\t\t\t\t\t\t\t<tbody class=\"jet-table__body\"><tr class=\"jet-table__body-row elementor-repeater-item-c064416\"><td class=\"jet-table__cell elementor-repeater-item-a368271 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Term: <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-2bbf609 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">1 year or 3 years  <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-7c8e79e jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">1 year or 3 years\n<\/div><\/div><\/div><\/td><\/tr><tr class=\"jet-table__body-row elementor-repeater-item-df11cf1\"><td class=\"jet-table__cell elementor-repeater-item-3d35d93 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Support-period:<\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-0d7613d jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">9\u00d75  <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-2c2a2a3 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">9\u00d75\n24\u00d77 (Severity 1)<\/div><\/div><\/div><\/td><\/tr><tr class=\"jet-table__body-row elementor-repeater-item-45eff0c\"><td class=\"jet-table__cell elementor-repeater-item-2c08e1c jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Reaction-time Severity 1*<\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-24034be jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">4 business hours  <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-3ee3d66 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">2 hours\n<\/div><\/div><\/div><\/td><\/tr><tr class=\"jet-table__body-row elementor-repeater-item-55052a9\"><td class=\"jet-table__cell elementor-repeater-item-deb5eb6 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Response time Severity 2*  <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-6a87a7c jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">1 working day  <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-22c8492 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">4 business hours\n<\/div><\/div><\/div><\/td><\/tr><tr class=\"jet-table__body-row elementor-repeater-item-8c7a0f8\"><td class=\"jet-table__cell elementor-repeater-item-2fc33d0 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Response time Severity 3*  <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-ae83fa1 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">2 business days<\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-b562dbd jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">1 business day\n<\/div><\/div><\/div><\/td><\/tr><tr class=\"jet-table__body-row elementor-repeater-item-12dc13e\"><td class=\"jet-table__cell elementor-repeater-item-9a82d72 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Response time Severity 4*  <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-bed8ce3 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">2 working days  <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-4abd299 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">1 business day\n<\/div><\/div><\/div><\/td><\/tr><tr class=\"jet-table__body-row elementor-repeater-item-df7d45f\"><td class=\"jet-table__cell elementor-repeater-item-7927d67 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Support access <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-8753497 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Ticket system (9\u00d75)<\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-413a7dc jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Ticket system (24\u00d77)\n<\/div><\/div><\/div><\/td><\/tr><tr class=\"jet-table__body-row elementor-repeater-item-43e9c1a\"><td class=\"jet-table__cell elementor-repeater-item-d2dd2e3 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Support requests:  <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-44430da jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">unlimited<\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-bbd2b37 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">unlimited<\/div><\/div><\/div><\/td><\/tr><tr class=\"jet-table__body-row elementor-repeater-item-f5d6546\"><td class=\"jet-table__cell elementor-repeater-item-4de90a7 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Alerting (proactive support)  <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-aa3859f jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Optionally bookable <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-539e8bd jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Optionally bookable <\/div><\/div><\/div><\/td><\/tr><tr class=\"jet-table__body-row elementor-repeater-item-fc43aad\"><td class=\"jet-table__cell elementor-repeater-item-ee4a817 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-8de2393 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Support access <\/div><\/div><\/div><\/td><td class=\"jet-table__cell elementor-repeater-item-408ea24 jet-table__body-cell\"><div class=\"jet-table__cell-inner\"><div class=\"jet-table__cell-content\"><div class=\"jet-table__cell-text\">Support access <\/div><\/div><\/div><\/td><\/tr><\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b87432 e-con-full e-flex e-con e-parent\" data-id=\"4b87432\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27d91eb elementor-widget elementor-widget-template\" data-id=\"27d91eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"19921\" class=\"elementor elementor-19921 elementor-15526 elementor-15526\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bad7517 e-con-full e-flex e-con e-parent\" data-id=\"bad7517\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-dce-background-overlay-image-url=\"https:\/\/orcharhino.com\/wp-content\/uploads\/2024\/11\/Watermark.svg\" class=\"elementor-element elementor-element-a655253 e-flex e-con-boxed e-con e-child\" data-id=\"a655253\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4ae30cd e-con-full e-flex e-con e-child\" data-id=\"4ae30cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3aa507a e-con-full e-flex e-con e-child\" data-id=\"3aa507a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#FFFFFF\" class=\"elementor-element elementor-element-369c0e8 elementor-widget elementor-widget-heading\" data-id=\"369c0e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Ready to get started? <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8566271 elementor-widget elementor-widget-heading\" data-id=\"8566271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Start your <\/br>free trial today at \n!<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1413887 e-con-full e-flex e-con e-child\" data-id=\"1413887\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ede1050 e-con-full e-flex e-con e-child\" data-id=\"ede1050\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-background-color=\"#F5FAF7\" class=\"elementor-element elementor-element-d5284a5 elementor-widget elementor-widget-button\" data-id=\"d5284a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/orcharhino.com\/en\/start-now\/registration-for-orcharhino-download\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start now for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#105218\" class=\"elementor-element elementor-element-23a7243 elementor-widget elementor-widget-button\" data-id=\"23a7243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/orcharhino.com\/en\/services\/support\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Technical support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2f257e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b2f257e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a1f68c e-con-full e-flex e-con e-child\" data-id=\"2a1f68c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7dff3c0 elementor-widget elementor-widget-text-editor\" data-id=\"7dff3c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have any questions about our products and services or any other <br>topics, please do not hesitate to contact us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c732045 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c732045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:sales@orcharhino.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" id=\"Email-Action-Read--Streamline-Ultimate.svg\"><path d=\"M11.472 1.7143200000000003C10.732584 1.846848 10.187088 2.121864 9.636000000000001 2.639952C9.5436 2.726832 7.693992000000001 4.35624 5.52576 6.260856C3.357528 8.165496 1.553928 9.762624 1.51776 9.810048L1.452 9.896256 1.452 15.574128000000002L1.452 21.252 1.51788 21.444C1.72848 22.057848 2.182152 22.51152 2.7960000000000003 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3.75288 12.164280000000002 2.597784 11.25036L2.4475439999999997 11.131512 2.453784 16.119744\" stroke=\"none\" fill=\"currentColor\" fill-rule=\"evenodd\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">sales@orcharhino.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+498945235380\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" id=\"Phone--Streamline-Ultimate.svg\"><path d=\"M4.5600000000000005 0.734472C4.1072880000000005 0.786312 3.6810240000000003 0.958392 3.349824 1.2230400000000001C3.1440240000000004 1.387464 2.174448 2.3739600000000003 1.993344 2.60316C1.5548160000000002 3.15816 1.2252 3.7675199999999998 1.0128000000000001 4.416C0.539448 5.86104 0.6494880000000001 7.463159999999999 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Choose the right support for your success with orcharhino. Support Log-in Do you have a problem or a question about orcharhino? Log in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":19660,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"pillars":[],"class_list":["post-906","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support | orcharhino<\/title>\n<meta name=\"description\" content=\"Support for orcharhino is included in the subscription. 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