Support
Support that adapts to your needs
With our support options, you benefit from fast help, clear processes and reliable solutions – exactly when you need them. Choose the right support for your success with orcharhino.
Support-Login
Do you have a problem or a question about orcharhino? Log in to our ticket system and get quick support
Support SLA
Find out how our service level agreements cover your support requirements individually and reliably.
Support level
ATIX support subscriptions include a support contingent that can be flexibly retrieved. This means that the support of the experienced ATIX support team is available to you in exactly the form you require.
The support subscriptions are characterized by clear framework conditions and maximum flexibility in use. After a detailed consultation with the ATIX support team, you select the subscription that suits your needs. You can choose the support level, the scope, the response time and even the type of support.
Standard subscription | Premium subscription | |
|---|---|---|
Term: | 1 year or 3 years | 1 year or 3 years |
Support-period: | 9×5 | 9×5 24×7 (Severity 1) |
Reaction-time Severity 1* | 4 business hours | 2 hours |
Response time Severity 2* | 1 working day | 4 business hours |
Response time Severity 3* | 2 business days | 1 working day |
Response time Severity 4* | 2 working days | 1 working day |
Support access | Ticket system (9×5) | Ticket system (24×7) |
Support requests: | unlimited | unlimited |
Alerting (proactive support) | Optionally bookable | Optionally bookable |
Support access | Support access |
Ready to get started?
Start your free trial today!
If you have any questions about our products and services or any other
topics, please do not hesitate to contact us.
- sales@orcharhino.com
- +49 89 4523538-0
