Services
We tailor our automation and infrastructure solutions to your individual needs and provide you with comprehensive support from planning to setup with 24/7 support.
We tailor our automation and infrastructure solutions to your individual needs and provide you with comprehensive support from planning to setup with 24/7 support.
The support for orcharhino is included in the subscription, available as Standard or Premium. We normally use a ticket system to provide remote help. Depending on the urgency and support level, you can also opt for 24/7 support.
This training teaches participants how orcharhino can be used to manage a data center in an automated way.
Operating Support
Operational support for orcharhino goes beyond the scope of regular support, and must be explicitly requested.
Booking this option enables so-called “remote support,” i.e., connecting an employee to the system (if desired by the customer):
Operational Takeover
Here, our support team takes over the entire administration and the full use of orcharhino. Our customers enter their wishes into our support portal, and our team implements them quickly and reliably. This service also includes the extension of the existing orcharhino:
Assisted Update Support
Remote support for all updates released within a year. Maintenance is performed together with the ATIX support team.