Services
We adapt our automation and infrastructure solutions to your individual needs and provide you with comprehensive support from planning and set-up to 24/7 support.
Support
Support for orcharhino is included in the subscription, available as Standard or Premium. Our support is usually delivered via ticket system and remote. Depending on the urgency and support level, there is also the possibility to receive 24×7 support.
Training
This training teaches participants how orcharhino can be used to automatically manage a data center.
Operational support
The operational support is especially suitable for users who want to delegate tasks in administration and usage of orcharhino. Our support team takes over activities such as:
- Integration of a new operating system including: Repo/Product/Content View and Templates
- Roll out new hosts via orcharhino existing functionalities
- Include new virtualization hosts of the same system type
- Work with existing config management tools
- Working with the functions of the web interface and their equivalents on the command line
- Importing published patches
Operational takeover
Here our support team takes over the entire administration, as well as the full use of orcharhino. Our customers express their wishes via our support portal and our team carries them out quickly and reliably. This service also includes the extension of the existing orcharhinos.
- Installation and configuration of new program components such as plug-ins to extend the functionality with the management of additional virtualization types or additional configuration management tools
- Installation and configuration of an additional orcharhino server/-proxy, which works in conjunction with the previously supported system
Maintenance
ATIX takes care of the updates of the orcharhino server with operating system updates and updates of the orcharhino software itself. Two maintenance + updates per year are carried out.
This post is also available in: German
SAVE THE RHINO
