Services
We tailor our automation and infrastructure solutions to your individual needs and provide you with comprehensive support from planning to setup with 24/7 support.
Support
The support for orcharhino is included in the subscription, available as Standard or Premium. We normally use a ticket system to provide remote help. Depending on the urgency and support level, you can also opt for 24/7 support.
Training
This training teaches participants how orcharhino can be used to manage a data center in an automated way.
Operating Support
Operational support for orcharhino goes beyond the scope of regular support, and must be explicitly requested.
Booking this option enables so-called “remote support,” i.e., connecting an employee to the system (if desired by the customer):
- Integrating a new operating system, including repo/product/content view and templates
- Rolling out new hosts via existing functionalities of orcharhino
- Integrating new virtualization hosts of the same system type
- … and much more!
Operational Takeover
Here, our support team takes over the entire administration and the full use of orcharhino. Our customers enter their wishes into our support portal, and our team implements them quickly and reliably. This service also includes the extension of the existing orcharhino:
- Installation and configuration of new program components, such as plug-ins to extend the functionality with the management of additional virtualization types or additional configuration management tools
- Installation and configuration of an additional orcharhino server/proxy, which works in conjunction with the previously supported system
Assisted Update Support
Remote support for all updates released within a year. Maintenance is performed together with the ATIX support team.
