Feature Matrix: orcharhino in the cloud – custom package
| Entry | Small Business | Enterprise | Conditions | |
|---|---|---|---|---|
| Price/month | 220,- € | 550,- € | 1.300,- € | Term: one month from the date of completion of the basic installation. Billing only after full months. Invoicing of the monthly amount on 01. every month. |
| Price/year | 2.400,- € | 6.000,- € | 14.400,- € | Term: one year from the date of completion of the basic installation. Billing only after full years. Invoicing of the annual amount at the beginning of the first month of operation as an annual total. |
| Managed Systems | 20 | 50 | 100 | Maximum number of client systems that can be managed by the orcharhino. |
| Managed Systems Addon 50 Clients Price per month | — | — | 175,- € | Increases the maximum number of client systems to be managed by 50 |
| Maintenance Addon Price/Month | 150,- € | 150,- € | 150,- € | ATIX takes over the updates of the orcharhinos server with operating system updates and updates of the orcharhino software itself. |
| Term of notice for monthly booking | 7 days to end of term | 7 days to end of term | 7 days to end of term | The subscription is automatically renewed if not cancelled. |
| Term of notice for annual booking | 3 months to end of term | 3 months to end of term | 3 months to end of term | The subscription is automatically renewed if not cancelled. |
| Updates | ||||
| Updates of the OS | — / √ | — / √ | — / √ | Can/must be done by the customer himself, if not the Maintanance Addon or the Business Support Addon is booked. |
| Updates of the orcharhino version | — / √ | — / √ | — / √ | Can/must be done by the customer himself, if not the Maintanance Addon or the Business Support Addon is booked. |
| Usage- purpose | ||||
| Usable as system without backup | √ | √ | √ | It is assumed that a possible loss of data is taken into account by the customer, since no backups are made by the server system. The system can be used as a test system, for example. |
| Usable as system with backup price per month | 50,- € | 50,- € | 50,- € | There is a daily backup, which is kept for 6 days at a time. Only possible for systems with maximum 360GB total storage capacity. |
| Availability of the orcharhino system | — | — | — | Since it is a system managed and significantly influenced by the customer, we cannot give any availability guarantees. |
| Total available disk space | approx. 160GB | approx. 160GB | approx. 160GB | If more storage space is needed, please contact us, the storage space is scalable for an additional charge. If your total storage capacity exceeds 360GB, we unfortunately cannot offer a backup. |
| Disk space available for storing repository data (RPM/DEB) | approx. 120GB | approx. 120GB | approx. 120GB | If more storage space is needed, please contact us, the storage space is scalable for an additional charge. If your total storage capacity exceeds 360GB, we unfortunately cannot offer a backup. |
| Restricted use of DHCP based services
(If necessary, please contact us to make this possible) | √ | √ | √ | Due to the relocation of orcharhino to public IP areas, all services based on DHCP are not available as they depend on private networks. |
| Support | ||||
| 9×5 Support Ticket Support
(You will receive one (on request: several) access to our ticket system) | 5 tickets/month | 10 tickets/month | Unlimited tickets/month | There is no “Remote Support” offered in this support model, this is part of the operating support addon. |
| 24×7 Support Price per month
(for a monthly surcharge) | 374,- € | 935,- € | 2210,- € | Outside the 9×5 times only Severity 1 support is provided. |
| 24×7 support price/year
(against annual surcharge) | 4080,- € | 10.200,- € | 24.480,- € | Outside the 9×5 times only Severity 1 support is provided. |
| Operating Support
(Taking over “administrator”-typical tasks according to the customer’s request, this includes remote maintenance measures. contingent based) | The booking of this option enables so-called “Remote Support”, i.e. the connection of an ATIX employee to the system, if this is desired by the customer. | |||
| → 1 daily contingent | 1.200,- € | 1.200,- € | 1.200,- € | Support contingent in the scope of 8 working hours (weekdays Mo.-Fr., 09:00 – 17:00 o’clock) on one working day |
| → 10 daily contingent | 12.000,- € | 12.000,- € | 12.000,- € | Support contingent in the scope of 10 x 8 working hours (weekdays Mo.-Fr., time frame 08:00 – 18:00) on 10 working days |
| Knowledgebase | √ | √ | √ | The customer receives an account for our Knowledgebase https://serviceportal.atix.de |
| Documentation | √ | √ | √ | There is a documentation available https://docs.orcharhino.com |
| Recovery Service
(A restoration into a state already changed by / for the customer is not offered) | √ | √ | √ | If the system is no longer executable due to the customer’s tests and the problem cannot be solved by ticket requests, it can only be restored to its basic state by reinstalling it. |
| Access | ||||
| Admin access Web | √ | √ | √ | Admin access to the web interface. A name and an e-mail address must be stored in the system. Name and address do not have to exist. |
| SSH root access | √ | √ | √ | Root access to shell. Unlimited root access |
| Creation of additional users (Web and SSH) possible | √ | √ | √ | Users of the web interface. Any number of users can be added to the web interface (Admin User and Normal User) |
| SSL Certificate | √ | √ | √ | The system is accessible via HTTPS/SSL. A certificate below .my-orcharhino.com is used |
| Available Distributions | Operating System of the orcharhino server | |||
| Installation base CentOS | √ | √ | √ | The system is set up on CentOS7. |
| Installation base Oracle Linux | in preparation | in preparation | in preparation | The system is set up on Oracle Linux 7. |
| Installation base RHEL | — (derzeit für Online orcharhino nicht möglich) | — (derzeit für Online orcharhino nicht möglich) | — (derzeit für Online orcharhino nicht möglich) | The system is set up on RHEL 7. This feature is available for our regular installations, for our cloud based installations this feature may be available at a later date for an additional charge. |
| Available Content | Only x64/i386 Content is provided | |||
| Required clients preinstalled | √ | √ | √ | CentOS 7/8, RHEL 7/8, Oracle 7/8, Debian+Ubuntu. Software components which are necessary on managed systems to connect them to the orcharhino. |
| CentOS7/8 | √ | √ | √ | Standard CentOS7/8 Repositories |
| RHEL7/8 | √ (ONLY if a customer-side manifest file/subscription exists) | √ (ONLY if a customer-side manifest file/subscription exists) | √ (ONLY if a customer-side manifest file/subscription exists) | RHEL requires corresponding subscriptions in the form of a manifest file. This is provided by RedHat when purchasing a corresponding RHEL subscription. This manifesto can be integrated into the orcharhino by the customer. All subscribed RHEL repositories are now available. The customer must use his own manifest files, we do not provide any. |
| Oracle Linux | √ | √ | √ | Standard repositories that are available from Oracle without a subscription |
| SuSE SLES | √ (ONLY if there is a valid customer-side SLES Subscription) | √ (ONLY if there is a valid customer-side SLES Subscription) | √ (ONLY if there is a valid customer-side SLES Subscription) | For SuSE SLES, the customer needs a SuSE Subscription. Here he gets a login/password combination from Suse which can be used with the orcharhino SCC plugin. So the corresponding subscribed SLES repositories are available in orcharhino. |
| Debian 9/10 | √ | √ | √ | Debian Respositories. Standard Repositories |
| Ubuntu 18.4/20.04 | √ | √ | √ | Ubuntu Respositories. Standard Repositories |
| Custom Repos | √ | √ | √ | 3rd Party Repos. RPM/DEB based repos integrated by the customer himself. |
| Available Compute Resources | Some plugins only work in public infrastructure with restrictions. | |||
| All | √ | √ | √ | Control of virtualization systems (VMWare, Proxmox, etc.) All standard orcharhino compute resource plugins are installed, see: https://docs.orcharhino.com/sources/compute_resources.html |
| Available Plugins | ||||
| Ansible | √ | √ | √ | Ansible Server Module. Plugin to use the orcharhino as a ansible server is installed in advance. |
| Puppet | √ | √ | √ | Puppet Server Module. Plugin to use the orcharhino as a puppet server is installed in advance. |
| Saltstack | √ | √ | √ | Saltstack Server Module. Plugin to use orcharhino as a saltstack server is installed in advance. |
| Other plugins | √ | √ | √ | All plugins delivered with orcharhino can be reinstalled. |
