Feature Matrix: orcharhino in the Cloud

EntrySmall BusinessEnterpriseConditions
Price/month220,- €550,- €1.300,- €Term: one month from the date of completion of the basic installation. Billing only after full months. Invoicing of the monthly amount on 01. every month.
Price/year2.400,- €6.000,- €14.400,- €Term: one year from the date of completion of the basic installation. Billing only after full years. Invoicing of the annual amount at the beginning of the first month of operation as an annual total.
Managed Systems2050100Maximum number of client systems that can be managed by the orcharhino.
Managed Systems Addon 50 Clients Price per month175,- €Increases the maximum number of client systems to be managed by 50
Maintenance Addon Price/Month150,- €150,- €150,- €ATIX takes over the updates of the orcharhinos server with operating system updates and updates of the orcharhino software itself.
Term of notice for monthly booking7 days to end of term7 days to end of term7 days to end of termThe subscription is automatically renewed if not cancelled.
Term of notice for annual booking3 months to end of term3 months to end of term3 months to end of termThe subscription is automatically renewed if not cancelled.
Updates
Updates of the OS— / √ — / √ — / √ Can/must be done by the customer himself, if not the Maintanance Addon or the Business Support Addon is booked.
Updates of the orcharhino version— / √ — / √ — / √ Can/must be done by the customer himself, if not the Maintanance Addon or the Business Support Addon is booked.
Usage-
purpose
Usable as system without backupIt is assumed that a possible loss of data is taken into account by the customer, since no backups are made by the server system. The system can be used as a test system, for example.
Usable as system with backup price per month505050There is a daily backup, which is kept for 6 days at a time.
Only possible for systems with maximum 360GB total storage capacity.
Availability of the orcharhino systemSince it is a system managed and significantly influenced by the customer, we cannot give any availability guarantees.
Total available disk spaceapprox. 160GBapprox. 160GBapprox. 160GBIf more storage space is needed, please contact us, the storage space is scalable for an additional charge. If your total storage capacity exceeds 360GB, we unfortunately cannot offer a backup.
Disk space available for storing repository data (RPM/DEB)approx. 120GBapprox. 120GBapprox. 120GBIf more storage space is needed, please contact us, the storage space is scalable for an additional charge. If your total storage capacity exceeds 360GB, we unfortunately cannot offer a backup.
Restricted use of DHCP based services

(If necessary, please contact us to make this possible)

Due to the relocation of the orcharhinos to public IP areas, all services based on DHCP are not available because they depend on private networks.
Support
9×5 Support Ticket Support

(You will receive one (on request: several) access to our ticket system)

5 tickets/month10 tickets/monthUnlimited tickets/monthThere is no “Remote Support” offered in this support model, this is part of the operating support addon.
24×7 Support Price per month

(for a monthly surcharge)

374,- €935,- €2210,- €Outside the 9×5 times only Severity 1 support is provided.
24×7 support price/year

(against annual surcharge)

4080,- €10.200,- €24.480,- €Outside the 9×5 times only Severity 1 support is provided.
Operating support

(Taking over “administrator”-typical tasks according to the customer’s request, this includes remote maintenance measures. contingent based)

The booking of this option allows sig. “Remote Support”, i.e. the connection of an ATIX employee to the system, if requested by the customer.
→ 1 daily contingent1.200,- €1.200,- €1.200,- €Support contingent in the scope of 8 working hours (weekdays Mo.-Fr., 09:00 – 17:00 o’clock) on one working day
→ 10 daily contingent12.000,- €12.000,- €12.000,- €Support contingent in the scope of 10 x 8 working hours (weekdays Mo.-Fr., time frame 08:00 – 18:00) on 10 working days
KnowledgebaseThe customer receives an account for our Knowledgebase
https://serviceportal.atix.de
DocumentationThere is a documentation available
https://docs.orcharhino.com
Recovery Service

(A restoration into a state already changed by / for the customer is not offered)

If the system is no longer executable due to the customer’s tests and the problem cannot be solved by ticket requests, it can only be restored to its basic state by reinstalling it.
Access
Admin access WebAdmin access to the web interface. A name and an e-mail address must be stored in the system.
Name and address do not have to exist.
SSH root accessRoot access to shell. Unlimited root access
Creation of additional users (Web and SSH) possibleUsers of the web interface. Any number of users can be added to the web interface
(Admin User and Normal User)
SSL CertificateThe system is accessible via HTTPS/SSL. A certificate below .my-orcharhino.com is used
Available DistributionsOperating System of the orcharhino server
Installation base CentOSThe system is set up on CentOS7.
Installation base Oracle Linuxin preparationin preparationin preparationThe system is set up on Oracle Linux 7.
Installation base RHEL
(derzeit für Online orcharhino nicht möglich)

(derzeit für Online orcharhino nicht möglich)

(derzeit für Online orcharhino nicht möglich)
The system is set up on RHEL 7. This feature is available for our regular installations, for our cloud based installations this feature may be available at a later date for an additional charge.
Available ContentOnly x64/i386 Content is provided
Required clients preinstalledCentOS 7/8, RHEL 7/8, Oracle 7/8, Debian+Ubuntu. Software components which are necessary on managed systems to connect them to the orcharhino.
CentOS7/8Standard CentOS7/8 Repositories
RHEL7/8
(ONLY if a customer-side manifest file/subscription exists)

(ONLY if a customer-side manifest file/subscription exists)

(ONLY if a customer-side manifest file/subscription exists)
RHEL requires corresponding subscriptions in the form of a manifest file. This is provided by RedHat when purchasing a corresponding RHEL subscription. This manifesto can be integrated into the orcharhino by the customer. All subscribed RHEL repositories are now available. The customer must use his own manifest files, we do not provide any.
Oracle LinuxStandard repositories that are available from Oracle without a subscription
SuSE SLES
(ONLY if there is a valid customer-side SLES Subscription)

(ONLY if there is a valid customer-side SLES Subscription)

(ONLY if there is a valid customer-side SLES Subscription)
For SuSE SLES, the customer needs a SuSE Subscription. Here he gets a login/password combination from Suse which can be used with the orcharhino SCC plugin. So the corresponding subscribed SLES repositories are available in orcharhino.
Debian 9/10Debian Respositories. Standard Repositories
Ubuntu 18.4/20.04Ubuntu Respositories. Standard Repositories
Custom Repos3rd Party Repos. RPM/DEB based repos integrated by the customer himself.
Available Compute ResourcesSome plugins only work in public infrastructure with restrictions.
AllControl of virtualization systems (VMWare, Proxmox, etc.)
All standard orcharhino compute resource plugins are installed, see:
https://docs.orcharhino.com/sources/compute_resources.html
Available Plugins
AnsibleAnsible Server Module. Plugin to use the orcharhino as a ansible server is installed in advance.
PuppetPuppet Server Module. Plugin to use the orcharhino as a puppet server is installed in advance.
SaltstackSaltstack Server Module. Plugin to use orcharhino as a saltstack server is installed in advance.
Other pluginsAll plugins delivered with orcharhino can be reinstalled.