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Services

Wir passen unsere Automatisierungs- und Infrastruktur-Lösungen Ihren individuellen Bedürfnissen an und betreuen Sie umfassend von der Planung über die Einrichtung bis hin zum 24/7 Support.
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Support

Der Support für orcharhino ist in der Subskription enthalten, verfügbar als Standard oder Premium. Unser Support wird üblicherweise via Ticket-System und Remote geliefert. Je nach Dringlichkeit und Support-Level besteht auch die Möglichkeit 24×7 Support zu erhalten.

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Training

Dieses Training vermittelt den Teilnehmern wie orcharhino genutzt werden kann um ein Rechenzentrum automatisiert zu verwalten.
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Betriebsunterstützung

Betriebsunterstützung für den orcharhino gehen über die Tätigkeiten des Supports hinaus und müssen explizit angefordert werden.
Die Buchung dieser Option ermöglicht sog. „Remote Support“, also die Aufschaltung eines Mitarbeiters auf das System, falls dies vom Kunden gewünscht wird:

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Betriebsübernahme

Hier übernimmt unser Support-Team die gesamte Administration, sowie die vollständige Nutzung von orcharhino. Unsere Kunden äußern Ihre Wünsche über unser Support-Portal und unser Team führt diese schnell und zuverlässig aus. Dieser Service umfasst auch die Erweiterung des bestehenden orcharhinos.

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Assisted Update Support

Remote-Unterstützung bei allen innerhalb eines Jahres veröffentlichten Updates. Die Maintenance wird gemeinsam mit dem ATIX-Supportteam durchgeführt.
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