Support Level
ATIX Support Subscriptions include a support contingent that can be flexibly retrieved. This means that the support of the experienced ATIX support team is available to you in exactly the form you require.
The Support Subscriptions are characterized by clear framework conditions and maximum flexibility in use. After an in depth consultation with the ATIX support team, you select the subscription that best suits your needs. You can then select the support level, the scope, the response time and even the type of support.
| Standard Subscription | Premium Subscription | |
|---|---|---|
| Runtime: | 1 year or 3 years | 1 year or 3 years |
| Support-period: | 9×5 | 9×5 24×7 (Severity 1) |
| Reaction-time Severity 1* | 4 business hours | 2 hours |
| Reaction-time Severity 2* | 1 business day | 4 business hours |
| Reaction-time Severity 3* | 2 business days | 1 business day |
| Reaction-time Severity 4* | 2 business days | 1 business day |
| Support access | Ticket system (9×5) | Ticket system (24×7) |
| Support requests: | unlimited | unlimited |
| Alerting (Proactive Support) | Optionally bookable | Optionally bookable |
